All deliveries are made to kerbside or driveway, depending on the layout of the property. Deliveries are made on anything from a small van all the way up to a 18-tonne articulated lorry. Please ensure you inform us of any delivery access issues in the Special Instructions section so we can pass these over to our selected couriers.
It is a requirement for bulky orders that there is at least one able-body at the delivery address on delivery day to unload, check and sign for your material. All drivers completing our deliveries are not insured to enter your property but within reason they should be able to accommodate reasonable requests such as getting your items into your garage, side alley, front doorway etc. It is then your responsibility to get the material properly inside your home. For flat/apartment owners it is strongly recommended there are two people at home to check and sign for the materials downstairs where between them, they can organise getting the items upstairs to your property as the delivery driver's responsibility ends at the communal hallway.
Delivery speeds & time slots:
Unfortunately at this time the couriers that we use to deliver bulky orders nationally aren't able to provide us/our customers with time slots so we recommend if you're under a tight schedule to purchase the Pre-12 or Pre-10:30 speed so you can be sure your material arrives on the mutually agreed date for delivery before these times. If your order is dispatched on the 'Anytime between 08:00 - 18:00' speed we cannot refine this to determine when they will deliver inside these hours.
If deliveries are missed due to no one at home or the person/s at home aren't able to assist the driver in getting the delivery items somewhere safe it's then the driver's responsibility to determine whether the delivery can be completed or not. If the delivery is missed or cannot be completed there is unfortunately a re-delivery charge that needs to be paid before material is re-dispatched. The re-delivery charge for failed deliveries is 0.50p per KG.
For all mainland UK deliveries our courier offer a next-day service as standard. The most cost-effective choice of transport is at £35.00 and this will pay for a next-day delivery (on a day during the week, excluding bank holidays) and will be made anytime between 08:00 - 18:00. You can upgrade your delivery to a Pre-12 service at an additional cost of £10.00 and this will mean the delivery shall arrive between 08:00 - 12:00, or your upgrade money back! We recommend upgrading if you're not able to confirm someone will be home all day.
OTHER SERVICES AVAILABLE ARE: Saturday at £85.00
Areas that fall within the 'secluded area' section with our couriers unfortunately carry a surcharge. The price for delivery is completely dependant on the nature of goods that you have in your basket and the postcode we're delivering to. We recommend adding everything into the basket that you're looking to order and once complete, to input your postcode into the 'Post Code' box in the basket to be presented with what prices are available for you. Please kindly note that the upgrade services may not be available for your area.
LOWLANDS: Unfortunately deliveries to these areas will carry a slightly a delivery surcharge. It completely depends on the nature of the goods you're looking to order and the postcode we're delivering to. We recommend adding everything into the basket that you're looking to order and once complete, to input your postcode into the 'Post Code' box in the basket to be presented with what prices are available for you. Please note that the upgrade services may not be available in your area.
HIGHLANDS/NORTHERN IRELAND: Please be advised that at this time we can only deliver to highland zones for orders that consist of items that can be packed safely for transport on a pallet. For items such as carpet, rolled vinyl and underlay we can't deliver this distance. You are more than welcome to organise your own couriers to collect from our warehouse however.