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Delivery Information

The important bits:

Access:
All deliveries are made to kerbside or driveway, depending on the layout of the property. Deliveries are made on anything from a small van all the way up to a 18-tonne articulated lorry. Please ensure you inform us of any delivery access issues in the Special Instructions section so we can pass these over to our selected couriers.
Responsibilities:
It is a requirement for bulky orders that there is at least one able-body at the delivery address on delivery day to unload, check and sign for your material. All drivers completing our deliveries are not insured to enter your property but within reason they should be able to accommodate reasonable requests such as getting your items into your garage, side alley, front doorway etc. It is then your responsibility to get the material properly inside your home. For flat/apartment owners it is strongly recommended there are two people at home to check and sign for the materials downstairs where between them, they can organise getting the items upstairs to your property as the delivery driver's responsibility ends at the communal hallway.
Delivery speeds & time slots:
Unfortunately at this time the couriers that we use to deliver bulky orders nationally aren't able to provide us/our customers with time slots. Your order will be dispatched on the 'Anytime between 08:00 - 18:00' speed we cannot refine this to determine when they will deliver inside these hours. 
Missed Deliveries:
If deliveries are missed due to no one at home or the person/s at home aren't able to assist the driver in getting the delivery items somewhere safe it's then the driver's responsibility to determine whether the delivery can be completed or not. If the delivery is missed or cannot be completed there is unfortunately a re-delivery charge that needs to be paid before material is re-dispatched. The re-delivery charge for failed deliveries is 0.50p per KG. 

MAINLAND/NON-SECLUDED AREAS: £45.00 

The most cost-effective choice of transport for bulky orders is at £45.00 which will be delivered to you (on a day during the week, excluding bank holidays) between the working hours of anytime between 08:00 - 18:00. 

SECLUDED AREAS: NOT COVERED 
(Please contact us for more information)

ATTENTION: Due to the limited coverage offered by our couriers in these locations, we cannot guarantee that we can deliver to your specific postcode. Please contact us for a quote.

SCOTLAND & NORTHERN IRELAND: NOT COVERED 
(Please contact us for more information)

ATTENTION: Due to the limited coverage offered by our couriers in these locations, we cannot guarantee that we can deliver to your specific postcode. Please contact us for a quote.