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Customer Feedback

Ben appreciated our underlay advice

Dear Mark (headhoncho)

Thank you for your response; it is indeed very helpful. I will have a look at the underlays you have suggested and note your comments about 10mm and thicker.

I have already bought some products from your website and can say your general help, advice and service are excellent. I will be recommending you guys to anyone I know looking for flooring. Well done and keep up the good work.


Ben - Stowmarket

Read what they're saying about us on TrustPilot!

"We have been most impressed"

Hi Lawrence,
Many thanks for such a detailed email concerning our carpets, and the photo was a great help in letting us know what to expect at our end! You will be pleased to hear that the lorry arrived this morning, and all the carpet etc has been unloaded. The first carpet is due to be laid by the end of February, and we will certainly send you a photo once laid. The remaining 4 rooms will be decorated, and carpeted over the next year, at about 2 - 3 month intervals. We have been most impressed by the care and service your company has provided - a great team of people. Many thanks. We will certainly recommend you to friends and family. Kind regards, Roger and Daryl Farmer, Le Pommier - France.

"Really gave me peace of mind"

Just to say thank you so much for the great service you provided whilst supplying my carpet, you really gave me peace of mind keeping me informed of progress with the order and were always helpful and prompt when replying to my emails. The carpets are now laid and look superb. I'll contact you again when I order my luxury vinyl floor. Kind regards - Alison Brignull.

"Pleasure to deal with, will order again"

Ordered 2 carpets from Flooring Megastore, both arrived quickly and I was kept fully informed of progress. The carpets were also much cheaper than in local stores. 5 stars! - Darren, Swindon.

"Great product, unbeatable price, and cracking customer service!"

"I would like to congratulate you all for providing such a great service. I had actually started to think that good customer service had vanished into extinction. Well.. you lot have proved me very wrong and I applaud you for that. I would gladly recommend you to anyone and would infact urge people to choose you, I mean.. who wouldn't after a free bag of haribo! :D Massive thanks to you all. I'll be back for my laminate in a few months time!" - Rob, York.

"Willing to go the extra mile..."

"Rory, the fitter came round to measure up beforehand and gave us an excellent service, quick delivery and identical carpet 20% cheaper than John Lewisdvice. He sorted out the details with Flooring Megastore and even though our chosen carpet was out of stock they managed to get a production run bumped at the list at the factory it came from so that we didn't have to wait long at all. Everything was done in a day and at a fantastic price. Many thanks." - Mrs Pickering.

"Excellent service, quick delivery and identical carpet 20% cheaper than John Lewis."

"Sample received within a couple of days, very helpful with queries, order delivered within 4 days. Would definitely use again." - Peter Ball.

"I'm absolutely delighted with the service.."

"Hi, I would just like to confirm that my carpet was delivered today and I'm absolutely delighted with the service I've had from your company. I will have no hesitation in recommending you to others. Thanks you for all your help and prompt updating. - Ronnie Taylor

"Flooring Megastore stood out in the crowd"

Finally, I'd like to thank you for your exceptional service! I sent inquiries to a few UK carpet dealers and it's an understatement to say you stood out in crowd. A very nice experience, and I'm not suprised to see you get such good reviews. - Sarah Larsson, Sweden.

Friendly Professional Service - Highly recommended * * * * *

Just a quickie to say thank you so much for all your help and advice. Apart from the amazingly competitive price of the carpet that I ordered, the quality is just amazing and the carpets look incredible now they have been laid . Your team have made an apparently stressful house move incredibly easy and an absolute pleasure to deal with. I cannot fault you for service and quality. I am thrilled... (Will send piccies when I have let them settle and can hoover them!) - Tracey-Ann Edwards

Like what you hear? Visit our TrustPilot page to read them all.